COVID-19 POLICY:
All clients are required to provide proof of identification, and proof of vaccination. You will be required to validate that you can provide these documents when booking an appointment.
Face masks and hand sanitization are required when attending your appointment.
In order to protect all clients, nail services will not be provided to anyone with nail fungus or similar transmittable bacteria or disease, cuts or broken skin. This is in compliance with York Region’s personal services guidelines. Please see your doctor for treatment and a doctors note is required to book your next appointment.
Booking Fee:
A $50 non-refundable booking fee is required at time of appointment booking on sweetpixienails.ca to secure my time for your appointment. Please indicate colour preference or special/custom designs at checkout in order for me to be prepared in advance of your appointment.
The balance of your service is payable at the time of your appointment via Online payment, cash, or an e-transfer to Pam@sweetpixienails.ca
Please ensure you come to your appointment on time & prepared to pay the balance.
Cancellations/Late/Missed Appointments:
A strict 48 hour cancellation policy is in effect. You must cancel your appointment via your online profile.
If you cancel your appointment 48 hours before the appointment time, the booking fee will be refunded. This allows me time to fill your cancelled spot.
A 15 minutes grace period is allowed for appointments. Please text me at 289-200-2762 to let me know you will be no more than 15 minutes late. Nail art may be adjusted to fit the remainder of your appointment time.
More than 15 minutes late, no show, notifications and cancellations less than 48 hours results in automatic missed appointment which means that your $50 non-refundable booking fee will be applied towards payment of my time that was held specifically for you.
I understand that life happens and occasionally can’t be controlled. If this happens, please reach out to me and we will make an arrangement to apply the booking fee to your next appointment.
3 missed appointments requires full non-refundable advance payment for all future services via e-transfer.
Nail Assessment:
Each client must text 289-200-2762 a picture of your nail for assessment 48 hours before each appointment. This allows me to identify any nail/skin issues in compliance with York Region guidelines, allows you enough time to cancel your appointment without loosing the $50 booking fee and for me to fill your spot. Your booking fee will be refunded if cancelled within 48 hours or in the event I determine the service cannot be provided due to nail health issues.
Pictures provided for design reference are used only as inspiration for the design that I will create.
Client Profile:
All clients are required to create a client account on sweetpixienails.ca and complete a short list of questions about the health of your nails & skin and any health issues that may affect your nail service. This is to ensure you receive the best possible care during your appointment, and the health and safety of all clients. You must update this information if there are changes to your health that affects your nail service and related to regional guidlines.
ALL PERSONAL INFORMATION COLLECTED IS PROTECTED AND WILL NOT BE SHARED.
Client profiles are used by clients to book appointments, pay for bookings, request nail design and colour, and purchase products. A record of each service with pictures, receipt & payment details, notes of nail/skin conditions before and after service, will be added by me and can be viewed by client.
General Info:
This is a home based business with limited space. To ensure the safety of clients and staff, children and guests are not permitted to accompany clients for their appointments.
Please note this is not an accessible facility.
